Introduction
The Associations are non-profit entities that, through this website, offer various products, such as informational materials related to micro-immunotherapy, promote educational activities, and provide different services to their members. By contracting the products and services of the Associations, users signify their acceptance of these General Terms and Conditions of Contract.
Object
These General Terms and Conditions of Contract govern the terms and conditions applicable to the customer’s or member’s engagement with the products and services offered on this website and by the Associations, in accordance with the applicable law in each case.
The Associations reserve the right to implement any modifications they deem appropriate to these General Terms and Conditions of Contract without prior notice. Such changes may be made through this website or by any other legally permissible means and will remain binding as long as they are published on this website, until replaced by subsequent modifications. The Associations may, in certain circumstances, establish Specific Terms and Conditions of Contract when deemed appropriate, which will be announced in a timely and appropriate manner. The duration of the contract and its terms will be tied to the delivery of the product or the completion of the service, notwithstanding the right of withdrawal.
The user, whether a customer or member, expressly declares to know, understand, and accept these General Terms and Conditions of Contract in addition to the Terms of Use. Similarly, the user asserts they are of legal age and possess the necessary legal capacity to contract the products and services of the Associations and to access this website.
Description of Products and Services
The Associations are non-profit entities dedicated to raising awareness about the vital role of the immune system in the therapeutic management of various diseases, as well as promoting and developing micro-immunotherapy as a therapeutic tool. To this end, the Associations offer various products and services through their website and other channels. Illustratively, the products and services of the Associations are listed below, and they may be expanded or modified at the discretion of the Associations, provided such changes do not deviate from their core activities and objectives:
> Products: books, documents, and general materials from the Associations.
> Services: training in micro-immunotherapy and academic services, management of member registrations and overall promotion of the Associations, organisation of activities and events related to the Associations’ actions, and clinical advisory services for healthcare professionals.
The products and services offered on this website include photographs and their essential characteristics.
An interested user, whether a customer or member, by expressing interest in or contracting any of the products and services offered by the Associations, expressly declares to know, understand, and accept these General Terms and Conditions of Contract.
Pre-Contract Information and Contracting Process
The contracting process will be executed within the designated timeframe, following the guidelines provided by the Associations, and fulfilling all necessary requirements for acquiring the respective product or service. For acquisition, registration, or contracting, the customer, member, or interested user must navigate to the appropriate section of the website and place the order online. In the case of in-person acquisition, registration, or contracting, completing the contract or application form provided is required. It is essential to fill out the fields marked as mandatory in the application forms to process the contract or registration. If you already have a user account with access to the professional area of the website, you may use your login credentials to request the contracting of the product or service as a member. In such cases, you must identify yourself with the username and password supplied during the contracting or registration process. The data provided during this process will not be made public in any manner. As a user and/or member, you are responsible for maintaining the confidentiality and responsible use of your identity and password obtained during registration in the professional area of the website and must not share them with others. You may modify the registered information at any time in your personal area.
Upon completion of the contracting or registration process, the customer or member will receive a confirmation via email. It is imperative that a valid and functional email address is provided during this process. If confirmation is not received within 72 hours, you must contact the Associations. By correctly completing the contracting process, the customer or member will receive the purchased item at the provided delivery address, be registered, or have the service rendered. When the customer or member receives the product at the provided delivery address or pays the membership fee or for the service, they will receive an invoice or a copy of the order.
Right of Withdrawal, Returns and Complaints
The customer will have a period of fourteen calendar days to withdraw from the contract, starting from the day they receive the order confirmation, without any penalty and without needing to provide any reasons. The exercise of the right of withdrawal must be carried out by notifying through the communication channels listed on the website or by communicating with one of the Associations.
The supply of services or goods made according to the consumer’s specifications or clearly personalised, or those which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly, are exempt from withdrawal. Furthermore, in the provision of services, the right of withdrawal will be lost once the service has been fully executed, even if payment for the service has not been made.
The customer must return or directly deliver the product to the Associations, without undue delay and within a maximum period of fourteen calendar days from the date the right of withdrawal is formalised. The deadline will be considered met if the customer returns the product before the end of this period. The product to be returned must be in perfect condition, unused, and in its original packaging. Therefore, it is requested that the package is properly protected and sealed to prevent issues during transportation. Once received, we will examine the state of the returned product. Upon confirming that the product, along with any components, accessories, promotional gifts, and/or documentation, are complete and in perfect condition, the refund of the paid amount will be processed.
The refund of the amounts received from the customer will be made using the same payment methods employed by the customer, unless agreed otherwise. The Associations may withhold the refund until the product has been received or until the customer provides proof of its return, whichever occurs first.
In the event that the product is defective or in poor condition for reasons not attributable to the customer, the customer will be entitled to return it, informing the Associations of the reason for the return through the designated contact addresses, at no cost. This return due to a defective or poor condition product will not be considered a right of withdrawal. The Associations commit to bearing the cost of the return and replacing the product with a new one, according to the conditions accepted at the time of sale.
The availability of products offered by the Associations may vary according to customer demand. Although the Associations update the stock periodically, it is possible that the product requested by the customer is out of stock at that time. In the event of unavailability due to lack of stock, the Associations will inform the customer as soon as they become aware of this situation, within a maximum period of 30 days. If this occurs, the Associations will provide two options: supply the customer with a product of similar characteristics at no additional cost or of superior quality, or, barring justified and demonstrable reasons, refund the amounts paid for the cancelled order.
Prices
All products and services display the price or fee in euros and include the Value Added Tax (VAT) or any other necessary tax. The prices displayed on the screen are those in effect at the time, except in the case of a typographical error. In such an event, the Associations will notify the customer or member via email before proceeding with the charge. If PayPal was chosen as the payment method and the charge has already been made, the Associations will process the refund of the corresponding difference to the customer.
Delivery and Shipping Costs of Products
The Associations ship to all around Europe and throughout the world. Shipping costs will depend on the shipping region, the size and weight of the package, as well as the total order amount. The customer will be able to view the costs before making a purchase.
Offers and Validity of Products and Services
For any product or service offered on sale, its essential characteristics, sale price, and the validity of the offer will always be indicated.
In compliance with current regulations, the Associations provide information about all products and services along with their characteristics and prices. However, the Associations reserve the right to withdraw, modify, or renew the products and services offered through their website by simply changing the content and information on their portal. Thus, the products and services offered at any given time will be governed by the General Terms and Conditions of Contract in effect at the time. Additionally, the Associations have the authority to discontinue, without prior notice and at any time, access to the mentioned products and services.
For members of the Associations, course enrolment will be free, and they will enjoy discounts on training materials. Non-members may consult the rates and all details of courses and conferences in their respective descriptions.
Lastly, interested customers, members, or users can subscribe to receive the Associations’ newsletter to receive offers on the products or services they offer or general information that may be of interest about the Associations and micro-immunotherapy.
Payment Methods
When purchasing a product or becoming a member, customers and members can make payments using the following methods:
a) Credit or Debit Card Payment
By selecting payment via credit or debit card, customers or members must provide the details of a valid card in the mandatory fields of the payment platform. Credit or debit cards are subject to checks and authorisations from the issuing bank. Accordingly, a pre-authorisation will be performed on the card to ensure there are sufficient funds to complete the transaction. The charge to the card will be made at the time the confirmation of the service to be provided is sent to the customer or member, or in accordance with the operation of the payment platform. This payment method uses security systems, certificates, and protocols that ensure security and confidentiality, guaranteeing that transactions are properly conducted. Once the transaction is completed, the customer or member will receive confirmation of their order or registration. Additionally, the Associations will not be responsible for any delays, and no transaction with customers or members will be considered completed if it cannot be finalised for reasons beyond their control or due to issues with the website’s payment platform services. Finally, please note that payment must be made in euros, and any currency exchange and bank fees will be borne by the customer or member.
b) Paypal
This method allows payments to be sent over the Internet securely and conveniently. PayPal’s network is based on the existing financial infrastructure of bank accounts and credit cards, creating a global real-time payment solution. PayPal offers a service tailored for those dissatisfied with traditional payment mechanisms. For more information, visit PayPal: www.paypal.com.
Become a Member
You can access the relevant section of our website to register as a member. There, you will find information about fees, benefits, prices, and the conditions for membership, as well as the steps to follow for registration. You will also find the registration form and the necessary instructions to become a member.
Course and Training Activity Registration Policy
In general, registrations for courses, events, and training activities close the day before they begin to allow for material preparation and topic planning. The availability of courses and conferences offered through the website may vary according to demand. Although the Associations update their database periodically, the requested reservation for a training activity could be full at that time. In such cases, a notice will be included on the course page and/or an email will be sent informing you of the unavailability of the offer. When course and training activity slots are filled, a notice will be issued, and/or registrations will be closed. Once registrations are closed, the system will no longer allow enrolment in that course. Customers or members should monitor the Association’s website to register for courses, events, and training activities they have been unable to access. The amounts paid for course registration are non-refundable. However, if a student or participant needs to cancel their participation after registration, their registration can be transferred to a course with similar characteristics, on another date and/or location (subject to seat availability). Cancellations made less than 72 hours before the commencement of the course are non-refundable and cannot be transferred to another course.
Force Majeure
If, due to force majeure, the Associations are unable to conduct the course, a new date will be proposed, or the option to hold the payment for registration in another course of the same value will be offered. Similarly, if you do not agree with these solutions, a full refund of the payment will be offered.
Revised version dated 16th September 2025.